Frequently Asked Questions

USA Only

We cannot guarantee that any changes can be made once an order is finalized. Please contact customercare@veronicare.com as soon as possible and we will do our best to accommodate your request.

Unfortunately, we are not able to cancel an order once it has been placed or shipped.

In the unlikely event that a product arrives damaged, contact customer care within 72 hours of receipt. Customer must include photos of the damage and a copy of your order confirmation e-mail. Please do not ship the product back to us. When approved, we will send replacement product(s) to you. 

Unfortunately, we currently do not offer exchanges. However, in the unlikely event that a product arrives damaged, contact Customer Care within 72 hours of receipt. Customer must include photos of the damage and a copy of your order confirmation e-mail. Please do not ship the product back to us. When approved, we will send replacement product(s) to you. 

Yes

Did you know it takes 21+ days (about 3 weeks) for your skin to see the real benefits of new skincare products? Give Veronicare Rejuvenates some time to work its magic.